The Dawson’s dilemma

There are certain pieces of art — music, books, movies, tv shows — that click with you in ways that are hard to define. Oftentimes mere words cannot explain the feelings you have for certain things. The heart wants what it wants, right? Though I have tried, I still can’t explain what it was about the Wakefield Twins of Sweet Valley that had me entranced for years on end. I can’t adequately explain how the music of The Replacements exhilarates me and makes me feel understood and not alone all at the same time.

Nor can I explain why I love Dawson’s Creek so much. It’s a silly teen drama that I fell in love with when I was much too old to be in the show’s target audience. I remember having a great time making fun of my parents who were early-fans of the Dawson’s Creek/Felicity night on the WB. Little did I know, three short years later I would be the biggest fan of Dawson’s Creek.

It caught me when I was at my weakest. I was working a crap job in Customer Service, living alone for the first time, and fighting a battle with pneumonia where the doctor made me choose between staying in my apartment for 10 days or going to the hospital to rest.

I opted for the home quarantine and it was then I caught my first episode. It was the one where Pacey kissed Joey. That’s all it took and I was hooked. I watched the show religiously for the next two years. Then I proceeded to Netflix the hell out of the entire series so I could get the full Dawson’s Creek experience.

It didn’t end there. Once I moved into Supergenius HQ and had cable, I began to TiVO the show on any time it was shown. I’d watch it every night and it ruled. But then I got laid off in the winter of 08 and by that summer decided that I needed to slash my cable budget. I dropped down a level, saving myself a measly $13 a month (seriously Comcast, are you fucking kidding me?) and thus ended my Dawson’s supply. There was much sadness throughout the land.

Over the years I’ve spent a lot of time debating the merits of purchasing each of the six seasons of Dawson’s on DVD. But somehow I always held back, mostly because I am cheap. But then they released the Complete Series as a box set for only $81. I could not resist, and snapped it up immediately.

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There was much rejoicing throughout the land when it landed on my doorstep. However, after making my way through 2.5 seasons I’ve discovered that one of the discs is flawed. It won’t play the finale of season 3, which is a very important episode. It is here where Joey makes the decision to ditch whiny, crybaby Dawson and spend the summer sailing to Key West with Pacey.

So, what’s a girl to do? I, of course, e-mail customer service at Sony Pictures Home Entertainment whereby I was told to pack up my entire Boxed Set send it to their giant conglomerate and then spend the next three to five weeks with my fingers crossed praying that they return a working set to me.

Perfect solution, huh?

I don’t think so. While I am all for sending them a proof of purchase, and even sending back the defective disc for a new one, the idea of just sending something I paid hard-earned money for into the void doesn’t sit well with me. And why does it take so long? Three to five weeks? It took Amazon 2-days to get the set to me, apparently it takes the makers of the boxed set a couple of fortnights to get a working product to me.

I call bullshit. So do I just suck it up and keep the defective set and pretend like it’s not defective, or do I send by beloved Complete Series into the great unknown and hope that it doesn’t get lost along the way?

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6 Comments

  1. kim 05.Dec.09 at 4:05 pm

    try e-mailing them again and seeing if you get a different answer. sometimes it just depends on who you talk to. mention that was your first answer and express your concerns about sending off something you just paid good money for.

    Reply
  2. Barrett 05.Dec.09 at 10:23 pm

    Send it back. I call bullshit too, and think the 3-5 weeks is a scheme to keep people like you from sending things back.

    You say “the idea of just sending something I paid hard-earned money for into the void doesnt sit well with me.” Well, what about the idea of something you paid hard-earned money for being broken and worthless?

    Make them own up to their end of the deal. Or, take the law into your own hands and bittorrent the corrupted episode. But be careful — I got caught doing that with the Wire, and got a cease and desist letter from my ISP.

    Reply
  3. Jodi 05.Dec.09 at 11:48 pm

    Make no mistake, I will certainly get a working disc. I did what Kim suggested. E-mailed them my concerns and asked if I could just end back the defective disc.

    Reply
  4. Andrew Lightheart @alightheart 06.Dec.09 at 6:40 am

    Bull*shit*.

    This is the kind of customer service that, er, doesn’t serve the customer.

    Just keep asking for the manager and the manager’s manager until you find someone who’s human.

    I would be physically incapable (well, emotionally) of sending a beloved box set back. Unless I was in a particularly Buddhist mood. Which wouldn’t last.

    Oi.

    Reply
  5. Jeremy 06.Dec.09 at 11:48 pm

    Jodi, this seems tailor-made for getsatisfaction and twitter. Tried those yet?

    Reply
  6. Jodi 07.Dec.09 at 12:11 am

    Not yet. We’ll have to see how working within Sony’s system works first.

    Reply

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