I feel guilty for continuing to use your-site. I only get about 12 hits a day though so I’ll never have traffic problems. But knowing I’m using those unethical dorks annoys me.
Jason Hatch (President, Your-Site.Com)
14.Dec.01 at 4:50 pm
Tyson,
I think that since you’ve already slandered us, especially without having all of the information, you should probably start moving theriversrun.com. I’ll be nicer to you than you were to me and give you a couple of weeks to move at your leisure and give you a full refund for unused hosting as well.
I understand you’re friends with Jodi, and that shows loyalty. But what if she jumps off a bridge –would you follow, too?
As I said before, we did not put advertisements on Jodi’s domain. We didn’t put anything on Jodi’s domain, the only thing we did was take it down immediately as she requested. We never shut her down without notice, even though she was clearly abusing a shared server. When she canceled, we gave her a partial refund even though our AUP clearly states we do not have to.
We handled things honorably, and we got threats and slander in return. We did the right thing and we handled her account with professionalism. If you want to leave because of that, then that’s your choice; however, no amount of lost business is ever going to make us regret acting professionally or standing up for ourselves.
If that’s the customer you are going to be, a liability, then please leave at your convenience.
If anyone else here feels the same, please use the URL above.
I do my best to operate the best service possible, and I could flood this board with posts from satisfied customers in my defense. You don’t have to believe that, just leave us be.
-Jason
Tyson
14.Dec.01 at 7:42 pm
Jason,
Your unethical behavior was in waiting for her traffic to reach the point where she was “abusing a shared server”. She has no way of knowing what her daily processes are. How was she to know? Waiting until this became an issue and she was forced to make immediate decisions in regard to the future of her site was unethical. It was not the way the issue should have been handled. It is not the way to conduct business. As someone who had never had his own domain before, these were the kind of issues I was worried about when I sought a host. Would I unknowingly break some terms of use and be penalized? Well now if anyone asks me if that’s how your-site.com conducts business, what should I say? Would it be slander to say yes? Does being honest make me a liability?
As for the issue of the ads, I already knew how that worked and was not referring to that.
Jason Hatch
14.Dec.01 at 8:42 pm
Tyson,
Read my post in the top thread. We didn’t wait; we gave her plenty of notice.
Do you think we enjoy telling customers they are abusing the system?
So how many thousands of dollars should we spend developing software to proactively warn abusers? It’s not off-the-shelf technology.
I thought I was being nice enough by creating a web hosting company that focuses on personalized support while providing a reliable, $250,000 network on the back end. Do you know what’s under the hood at most hosting companies in terms of staff and hardware? Do you know what’s under the hood at this host?
If it will make you any happier, I’ve deovoted the extra time to design and develop custom software to proactively warn users such as Jodi. I’m working hand and hand with a development team of 6 other people. My other customers who don’t abuse our service will probably not appreciate this because they’re waiting for other features, such as web based e-mail and extra control panel functionality, etc.
Tyson, I appreciate your suggestion and I appreciate your frustration. Telling me that I should do X and Y is one thing, but accusing me of being unethical for not doing X and Y is completely off-base.
How many hosts do what you ask? I seem to remember Communitech telling hundreds of customers they had 3 days to find another host or move to a $300+/mo dedicated server. At least we’ve given our customers 2 weeks and offered them a mid-range solution 1/10th the cost of a dedicated server.
I put a lot of heart into my company. I don’t play golf all day. I’m on the job from the minute I wake up until about 30 minutes before I go to bed, often 20+ hours later, 6.5 – 7 days a week.
-Jason
Tyson
14.Dec.01 at 8:47 pm
do you have an e-mail address so I can continue talking with you off of jodi’s site?
Jason Hatch
14.Dec.01 at 9:10 pm
Tyson,
Yeah, that’s a great idea. I’m suprised you don’t know it.
Beware !!! before considering hiring featureprice.com as your web-hosting provider,
do yourself a favor and check their records
with the Better Business Bureau online…
just making sure the comments work.
great to see it up and on the move.
I feel guilty for continuing to use your-site. I only get about 12 hits a day though so I’ll never have traffic problems. But knowing I’m using those unethical dorks annoys me.
Tyson,
I think that since you’ve already slandered us, especially without having all of the information, you should probably start moving theriversrun.com. I’ll be nicer to you than you were to me and give you a couple of weeks to move at your leisure and give you a full refund for unused hosting as well.
I understand you’re friends with Jodi, and that shows loyalty. But what if she jumps off a bridge –would you follow, too?
As I said before, we did not put advertisements on Jodi’s domain. We didn’t put anything on Jodi’s domain, the only thing we did was take it down immediately as she requested. We never shut her down without notice, even though she was clearly abusing a shared server. When she canceled, we gave her a partial refund even though our AUP clearly states we do not have to.
We handled things honorably, and we got threats and slander in return. We did the right thing and we handled her account with professionalism. If you want to leave because of that, then that’s your choice; however, no amount of lost business is ever going to make us regret acting professionally or standing up for ourselves.
If that’s the customer you are going to be, a liability, then please leave at your convenience.
When you are ready to cancel, please go to http://www.your-site.com/cancel.html.
If anyone else here feels the same, please use the URL above.
I do my best to operate the best service possible, and I could flood this board with posts from satisfied customers in my defense. You don’t have to believe that, just leave us be.
-Jason
Jason,
Your unethical behavior was in waiting for her traffic to reach the point where she was “abusing a shared server”. She has no way of knowing what her daily processes are. How was she to know? Waiting until this became an issue and she was forced to make immediate decisions in regard to the future of her site was unethical. It was not the way the issue should have been handled. It is not the way to conduct business. As someone who had never had his own domain before, these were the kind of issues I was worried about when I sought a host. Would I unknowingly break some terms of use and be penalized? Well now if anyone asks me if that’s how your-site.com conducts business, what should I say? Would it be slander to say yes? Does being honest make me a liability?
As for the issue of the ads, I already knew how that worked and was not referring to that.
Tyson,
Read my post in the top thread. We didn’t wait; we gave her plenty of notice.
Do you think we enjoy telling customers they are abusing the system?
So how many thousands of dollars should we spend developing software to proactively warn abusers? It’s not off-the-shelf technology.
I thought I was being nice enough by creating a web hosting company that focuses on personalized support while providing a reliable, $250,000 network on the back end. Do you know what’s under the hood at most hosting companies in terms of staff and hardware? Do you know what’s under the hood at this host?
If it will make you any happier, I’ve deovoted the extra time to design and develop custom software to proactively warn users such as Jodi. I’m working hand and hand with a development team of 6 other people. My other customers who don’t abuse our service will probably not appreciate this because they’re waiting for other features, such as web based e-mail and extra control panel functionality, etc.
Tyson, I appreciate your suggestion and I appreciate your frustration. Telling me that I should do X and Y is one thing, but accusing me of being unethical for not doing X and Y is completely off-base.
How many hosts do what you ask? I seem to remember Communitech telling hundreds of customers they had 3 days to find another host or move to a $300+/mo dedicated server. At least we’ve given our customers 2 weeks and offered them a mid-range solution 1/10th the cost of a dedicated server.
I put a lot of heart into my company. I don’t play golf all day. I’m on the job from the minute I wake up until about 30 minutes before I go to bed, often 20+ hours later, 6.5 – 7 days a week.
-Jason
do you have an e-mail address so I can continue talking with you off of jodi’s site?
Tyson,
Yeah, that’s a great idea. I’m suprised you don’t know it.
zone@your-site.com
-Jason
Beware !!! before considering hiring featureprice.com as your web-hosting provider,
do yourself a favor and check their records
with the Better Business Bureau online…