Yeah, that’s a great idea. I’m suprised you don’t know it.

zone@your-site.com

-Jason

Read my post in the top thread. We didn’t wait; we gave her plenty of notice.

Do you think we enjoy telling customers they are abusing the system?

So how many thousands of dollars should we spend developing software to proactively warn abusers? It’s not off-the-shelf technology.

I thought I was being nice enough by creating a web hosting company that focuses on personalized support while providing a reliable, $250,000 network on the back end. Do you know what’s under the hood at most hosting companies in terms of staff and hardware? Do you know what’s under the hood at this host?

If it will make you any happier, I’ve deovoted the extra time to design and develop custom software to proactively warn users such as Jodi. I’m working hand and hand with a development team of 6 other people. My other customers who don’t abuse our service will probably not appreciate this because they’re waiting for other features, such as web based e-mail and extra control panel functionality, etc.

Tyson, I appreciate your suggestion and I appreciate your frustration. Telling me that I should do X and Y is one thing, but accusing me of being unethical for not doing X and Y is completely off-base.

How many hosts do what you ask? I seem to remember Communitech telling hundreds of customers they had 3 days to find another host or move to a $300+/mo dedicated server. At least we’ve given our customers 2 weeks and offered them a mid-range solution 1/10th the cost of a dedicated server.

I put a lot of heart into my company. I don’t play golf all day. I’m on the job from the minute I wake up until about 30 minutes before I go to bed, often 20+ hours later, 6.5 – 7 days a week.

-Jason

Your unethical behavior was in waiting for her traffic to reach the point where she was “abusing a shared server”. She has no way of knowing what her daily processes are. How was she to know? Waiting until this became an issue and she was forced to make immediate decisions in regard to the future of her site was unethical. It was not the way the issue should have been handled. It is not the way to conduct business. As someone who had never had his own domain before, these were the kind of issues I was worried about when I sought a host. Would I unknowingly break some terms of use and be penalized? Well now if anyone asks me if that’s how your-site.com conducts business, what should I say? Would it be slander to say yes? Does being honest make me a liability?

As for the issue of the ads, I already knew how that worked and was not referring to that.