so it appears, (in my opinion) jason hatch continues to whine and make assumptions on my website. oh lucky me!
it seems to be, in my opinion, that jason is most upset with the lie (according to jason because at the time that i posted that post to my online journal, i thought it was totally true) that i said way back on like december 13th (i’m not linking to it, you can find it if you want). he’s upset because i said y-s.com was advertising on my domain and that’s not true (this is not my opinion at all, this is what jason hatch said).
i still think it stinks that the internet world lets people put whatever they want on anyone’s domain until the DNS shakes out. that really, totally and utterly sucks ass (in my opinion) and maybe some computerguy somewhere should check into fixing that before there are more silly lawsuits against hot-headed web-writers like me.
in my opinion, jason keeps claiming that i made all these legal threats to y-s.com and they lost all this time and productivity because of it. these legal threats came in the form of one e-mail and one semi-coherent (because my voice shakes and sounds like i am crying when i am angry) 2 or 3 (haven’t got the phone bill yet) minute phone call. yes, i made empty, lame legal threats. because i am an american melodramatic brat, such is life. i guess you can be sued for that these days.
which means the software company i work for could suddenly get very, very, very rich because at least one of our angry, hot-headed bratty (so much like me) customers threatens to sue us about every other day. but the software company i work for takes customer service uber seriously and apologizes for everything, even if it’s not their fault, and people love that. of course, it goes to show why angry customers that call or write our software company don’t stay angry for long. of course, you can’t please all customers but that’s just life.
i learned, after working in customer service for a year, how to deal with angry customer calls. sympathize with the customer, apologize profusely, even when it’s not your fault, then offer solution. even if you can’t offer a solution the customer is usually much, much happier when they get off the phone.
in my opinion jason might want to revisit his methods of dealing with angry customers and probably take a course in clear, concise business communications.
see, i was upset with y-s.com before this whole too many processes thing even started. in my opinion they totally botched one of my orders and then one of their sales people promised to call me to get the whole thing figured out and the guy never, ever did– not cool in my book. then like two weeks later, on december11th, i get an e-mail from y-s.com saying i am using too many cgi processes.
in the e-mail they offered to help me curb my processes, i could jump from my $7 (or $5 or $6 i don’t remember what it really cost) a month hosting package to $30 or i could go elsewhere.
i choose the third option ONLY because in the e-mail i got on Tuesday December 11th at 12:18 p.m. CST and which i read at 6:30ish CST said and i quote, “Due to the severity of this problem, we ask that you execute one of the above options by no later than 5pm EST on Tuesday.”
again, let me reiterate, this e-mail arrived in my inbox at 12:18 p.m. on TUESDAY. I read it and flipped out. i was hot, steamy tears, hand shakes, voice cracks angry. i was relieved to find iwilldare.com still working and immediately went in search of another host, hoping i could get that up and running before y-s.com shut me off. jason now claims that it is not his company’s fault that i made the wrong assumption about their vague deadline. clearly one is supposed to assume that due to the severity of the problem, we’re gonna give you a whole week to settle this.
i found another host, yadda, yadda, yadda and got angry because i incorrectly (according to jason) thought y-s.com was advertising on my domains, blah. . .
so then on friday, december 14th, jason (in my opinion) hijacks my website and argues with a slew of readers of iwilldare.com. he leaves something like 17 comments on the site (and they are still here for you to read if you want to do a little investigation). Until last night, i had made 4 posts and left 2 comments regarding the whole y-s.com mess.
in his posts jason wrote, “Jodi has been threatening us with lawsuits all day, and as you can see from her mannerisms on this web site, she wasn’t very pleasant. She has also accused us of deliberately hijacking her domain.”
apparently one e-mail and one phone call made at like 9:00 in the morning is all day.
yet, i am the big fat liar and need to apologize.
and jason also wrote, “We e-mailed Jodi and 53 others on the 4th (a week before she cancelled) …”
i got the e-mail on the 11th. yet, i am the big fat liar and need to apologize.
jason also wrote, “Jodi certainly knew enough about what she was doing to start making legal threats _before_ asking us for help.”
yet, they were oh so helpful when i had to send something like 7 or 12 e-mails to y-s.com about the set up of danpatchlanes.com and then their oh-so-helpful salesman said he’d call me to clear things up and never did.
jason wrote, “Jodi was warned on Wed, Dec 5th and cancelled on Thurs, Dec 13th. ”
i got the e-mail on the 11th and in a different post he said i got the e-mail on the 4th. yet, i am the big fat liar and need to apologize.
jason wrote, “I said what I said to Jodi because she was abusive to my staff and intimidated them.”
i had no idea one could be so abusive in a 3 minute phone call where one is trying their best not to cry. i never even swore in the conversation. i think i had to end the call with something lame like, “i’ll have to have someone else contact you” because i was crying.
jason also wrote, “Jodi has since privately explained her position to me in detail, and as far as I’m concerned, it’s settled. ”
but jason continues to e-mail me (and post comments on my site) and i’ve gotten an e-mail from his lawyer. yet, i am the big fat liar and need to apologize.
jason also wrote, “This is Jodi’s site. Even though I have been an unwelcome guest, I’ve never lost sight of that. She has full editorial control and despite that she has not censored anyone. That deserves a ton of respect because I cannot honestly say I would have put up with the same thing.”
yet it’s perfectly ok for jason hatch to censor me.
craziness i tell you, just pure craziness!